MoonJoin is committed to ensuring satisfaction for all users, vendors, and delivery personnel. This Refund Policy outlines the procedures for resolving refund and cancellation requests:

For Users:

1. Refunds are available for defective or misrepresented products and unfulfilled services.

2. Refund requests must be submitted within 14 days of the transaction.

3. Requests should include proof of purchase and a detailed description of the issue.

For Vendors:

1. Vendors must process refunds promptly for valid claims of defective or misrepresented products.

2. Failure to honor refund obligations may result in penalties or account suspension.

For Delivery Personnel:

1. If delivery services are unsatisfactory (e.g., delayed or damaged goods), issues should be reported to MoonJoin support immediately.

2. Delivery personnel must cooperate with investigations related to refund claims.

General Guidelines:

• Refund timelines may vary based on payment methods.

• All parties are encouraged to resolve disputes through communication before escalating to MoonJoin support.

For assistance, contact support@moonjoin.com.